At Pearl Pediatric Dental, we believe clear and convenient communication is essential. Our team is available by phone during regular office hours, and we also offer texting as an additional way to stay in touch during both open and closed hours. Dental emergencies submitted via text will receive a response within 24 hours.
To ensure we can communicate effectively, we ask families to confirm or update their contact information at every visit. Please let us know of any changes to your phone number, email address, or mailing address.
We understand how important parental support can be, especially during dental procedures. Parents are welcome to accompany their child during all visits, including sedation appointments during induction.
Approved individuals may accompany your child to their appointment once the appropriate documentation from our office has been completed. A legal guardian must complete all required paperwork and provide consent for treatment.
All required paperwork must be completed before your scheduled appointment. If you need assistance, please arrive 10 minutes early and a team member will be happy to help.
We understand that unexpected situations arise. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice to avoid a $50 cancellation fee per child.
Our office features an open-bay layout for routine cleaning appointments, which allows siblings to be seen together and helps children feel more comfortable by seeing others have positive dental experiences.
For children who may feel overwhelmed or prefer a quieter setting, private rooms are available upon request to provide a calmer, more personalized environment.
At Pearl Pediatric Dental, X-rays are recommended based on each child’s individual needs and in accordance with American Academy of Pediatric Dentistry guidelines.
Because X-rays are an essential part of a thorough dental exam and diagnosis, we are unable to perform cleanings or complete exams if X-rays are declined.
Dental insurance plans are agreements between families and their insurance providers. As a courtesy, we verify benefits and submit claims for you. After insurance payment, any remaining balance is the family’s responsibility and must be paid within 30 days. Credits are reviewed weekly and refunded accordingly.
Our treatment recommendations are always based on your child’s dental health needs—not insurance limitations. If there are any changes to your child’s insurance coverage, please notify our office at least 24 hours before the appointment to allow time for verification.
Payment is due upon arrival at the appointment to complete check-in. We accept all major credit cards, cash, and Cherry.
As a courtesy, our office submits insurance claims on your behalf. Once insurance processing is complete, a balance or credit may remain. Credits are reviewed weekly and refunded to the original form of payment, while remaining balances must be paid within 30 days.
As your child’s dental home, Pearl Pediatric Dental is committed to building a transparent, respectful, and trusting relationship with every family. Your satisfaction is important to us, and our goal is to make each visit positive, smooth, and stress-free.
If you ever have questions or concerns about your experience, we encourage you to share them with our doctors or team members. We are always happy to listen and work with you to ensure the best possible care for your child.
